1.1 Logihost accepts payments through the following payment gateways (methods): bank wire transfer and Stripe.
1.2 Using a credit card to place an order implies authorizing Logihost to bill the credit card for recurring billing period until the service is cancelled or expires.
1.3 Using a Stripe account to place an order implies authorizing Logihost to bill the account using the respective recurring or non-recurring billing period.
1.4 Using wire transfer implies authorizing Logihost to bill the customer account using the wire transfer method.
1.5 The customer can change the payment gateway at any point in time. The customer must take into account that because a payment is considered to be made when it has been confirmed by the payment gateway this can influence the suspension or termination of services.
2.1 All invoices are created at the time of the online order or with a minimum of 10 days before the current service period expires for recurring payments.
3.1 In case of payments that are not made before the due date, for any reason, all affected services of the customer are suspended for a 7 day period.
3.2 All overdue invoices that are overdue for more than 7 days are still unpaid will lead to service and service backup termination. The customer understand and agrees that Logihost cannot be held responsible in this situation for the customer's data loss. The customer will not hold Logihost accountable for any financial loss due to the services being terminated due to non-payment.
3.3 In case that the unsuspending of suspended services requires extra-expenses on behalf on Logihost, the extra-expenses involved will be billed to the customer. Failure to pay any unsuspension expenses will lead to the services remaining suspended untill all invoices have been paid for.
3.3 In case of late payments, Logihost will automatically add a 10% late fee to the current overdue invoice on the second day after the invoce was due. In case the payment confirms during the same day the late fee was added, the late fee can manually be removed from the invoice on request. In any other circumstances all late fees must be paid for the invoice to be marked as paid.
4.1 The customer will notify Logihost in case of service cancellation 15 days before the next invoice is due. Failure to do so will require the next invoice to be paid in order to be able to cancel the service.
4.2 Only e-mail notifications sent from the customer's account e-mail and support tickets cancelation notifications will be taken into account.
6.1 Logihost offers 7 days, no questions asked, money back guarantee for all shared and reseller hosting accounts. Setup fees and software licenses are not included. There are no refunds in case of customer ToS or AUP violations.
6.2 All payments for domain names, dedicated servers, colocation services and/or software are non-refundable.
6.3 There are no refunds after the 7 days have passed from service setup.
6.4 All refunds are manually processed and must be requested through the support ticket system.
6.5 All accepted refunds will be honored in 30 days from the refund request.
7.1 From time to time, or if the situation requires it, Logihost will suspend the customer account should we belive that that fraud might be involved in any of the payments made by the customer. The customer must comply with Logihost anti-fraud requests to be able to unsuspend his services. The suspended services will only be unsuspended after the anti-fraud verification has been completed and no fraud activities have been discovered.
7.2 The customer's refusal to supply Logihost with any anti-fraud requested information will lead to immediate termination of the customer's services without any refund.