"Termens & Conditions" represents the Contract to which you have to agree in order to become a Logihost customer. By using our services you fully accept and agree to all the terms in this document and any other included in Terms & Conditions.
1.1 Logihost is a service available to its customers via www.logihost.ro.
1.2 Logihosting will provide the customer the services as they are detailed on its website, respecting the displayed technical specifications, only after payment confirmation for at least one month in advance. Logihost reserves its right to select its customers based on any criteria, at any given time, by this we also understand the termination of any active services at any given time for any reason we consider necessary.
2.1 The services provided through this website can only be used to serve legal purposes.
2.2 This website sells data center products and services. When purchasing a dedicated server, virtual server, cloud server or similar services the customer will receive via e-mail or through it's customer secure account the required login information for the purchased services. Immediately after the login information has been provided to the customer, the services, the hosted data, the integrity and security of the services and hosted data become the full responsability of the customer.
2.3 Logihost will not allow the following service types on any of its servers without previous written consent: streaming, "public file hosting", proxy servers, IRC software, Direct Connect servers or clients, tracker software, torrent software, tor software or similar, crypto mining as well as any free hosting services.
2.4 Logihost will not allow under any circumstances the following content on any of its servers: hacking/cracking/sniffing software or information, flood/bots generators, SPAM / UCE software, virus software. We also forbid the use of any of our services for sending SPAM or UCE with or without our customer's consent. Running CPU intensive applications on virtual servers is also forbidden, leading to immediate suspension of the customer account without the possibility of any refund. The customer understand and agrees that the security of all dedicated, virtual or cloud servers is his own responsability.
2.5 The storage of data for any type of previously specified forbidden types of services, or its transmission through our network is forbidden. Logihost reserves its right to determine if any data is forbidden. Logihost reserves its right to remove any forbidden data, to suspend or terminate (if the situation imposes it) the customer account without any prior notice or refund.
2.6 Logihost will provide its customers with support services. The support services are available 24/7 through the customer account ticket system or e-mail. The customer understands and agrees that Logihost will do everything in its power for the customer's best support experience, but that Logihost is not bound to offer support no matter what the problem is, especially if the situation requires extra expenses that the customer should support as management fees. Logihost reserves its right to determine if a certain types of services can be considered "management services". No "management services" shall be delivered nor will management fees be applied without the customer's prior consent.
2.7 The images used on the website are informational and do not create contract bindings for Logihost.
3.1 By SPAM we understand ANY UNSOLICITED E-MAIL MESSAGE. The sending of SPAM is strictly forbidden. Logihost will suspend the customer account should we determine that SPAM has been sent through any of the customer's services. Reopening the account is charged with 500 €. For repeated abuses the customer account will be terminated without any refunds.
3.2 To report any tupe of spam please contact: [email protected]
4.1 All the services provided through logihost.ro must be paid in advance. For this Logihost will invoice the customer at the beginning of the contract term for the first period, and then subsequently invoice the customer for similar periods with a minimum of 10 days in advance before the current period has expired.
4.2 Logihost is not a payment processor and does not accept responsability for acurate or correct payment processing, this is the responsability of the payment gateway involved. Logihost accepts payments through wire transfer, this being the safest and our preferred payment gateway. All prices are displayed in USD.
4.3 All payments must be made before the service expires. A payment is considered paid for when the payment processor used confirms the payment with Logihost.
4.4 Payments can be made in USD. For more information please consult "Payment Policy".
4.5 The customer agrees to receive e-mails from Logihost regarding the status of his account and other useful informations regarding our services.
5.1 The customer understands and agrees that the resources of the network are limited, finite and shared by the network users. In this sense administrative limits can sometimes be imposed to protect our business. In case that a server is terminated for repeated abuses regarding shared resource usage, Logihost reserves its right to determine if a refund should or should not be processed for the customer.
5.2 All servers must remain in allocated limits. Logihost understands and agrees that sometimes some collocated customers with burstable capacity might cause bandwidth overusage. This overusage will not be charged as long as the usage is for a short duration of time and is part of the customer's normal service operation.
5.3 In case of customers with limited traffic, traffic overusage will be charged extra if the customer agrees. Otherwise the service will be suspended untill the next billing period.
5.4 In case that Logihost determines that a customer is constantly abusing certain resources, Logihost will limit the resource usage for the customer for an indefinite period of time.
5.5 In the case of online orders, applicants may close their accounts by prior notice at least 30 days before it takes effect or by request made from the customer's account at least 30 days before it takes effect, all payments made in non-refundable advance.
6.1 In the case of servers with unmetered traffic there are no limitations regarding the quantity of traffic that a customer can upload or download.
7.1 For all services with metered traffic the maximul speed is the one specified on the website, in Annex 1 of the written contract or in the technical documentation of the service. On traffic overusage the service will be suspended. Unsuspending the service can only be done when the customer upgrades its service to another service with a higher traffic limit or to an unmetered bandwidth service.
8.1 The customer agrees and understands that no matter what backup solutions are involved, he is ultimately the sole responsible for manually backing up his data.
8.2 Recovering the data in case of data corruption (for example a faluty RAID device that has not been fixed on time due to lack of notification from the customer) is a service that we provide as a billable addon. The price for recovering the customer's data is 300 USD. This addon can be requested on demand via our support system. Logihost offers no guarantees that the recovered data will be in the same form with the original. This is a best effort service.
8.3 In case the customer wishes for our personnel to recover his data from our backup servers, the customer will be charged with 200 EUR.
9.1 All servers are fully managed.
10.1 At any time the customer may upgrade his service according to the present offer.
10.3 The upgrade takes effect the moment the new service has been delivered.
11.1 Downgrading a service requires that the customer has paid all his invoices to date and that he has used the current service for at least three (3) months.
11.2 The downgrade takes effect the moment the new service has been delivered.
12.1 Logihost or any of its employees cannot be held responsible for any direct or indirect damages or prejudices suffered by the customer from using the purchased services. Logihost offers no guarantees regarding its services for any determined or undetermined scope, business model or business plan.
13.1 The parts involved in the Contract shall try to solve their differences in a amicable settlement in 15 days time since notified. The notification will be taken into account only if written and sent by mail with confirmation receipt.
13.2 In case the parts involved in the Contract do not reach an amicable settlement they will be able to address the Court. The comptent Court is the one in the service provider's town.
14.1 The customer understands and agrees that Logihost can modify this contract at any time and without notice, the customer having to agree to the new terms should he wish to continue using Logihost' services. By continuing to use the services already purchased the customer silently agrees to the new terms.